Frequently Ask Questions (FAQ's)

  • What is Janzvibe.com?
  • Janzvibe.com is an online store offering a variety of authentic branded skincare products in Pakistan.
  • What brands do you carry?
  • We carry popular brands like CeraVe, Cetaphil, BodyNBody, Cosrx, and The Ordinary.
  • Are your products authentic?
  • Absolutely! We pride ourselves on offering 100% authentic branded products.

Ordering and Products:

  • How do I place an order?
  • Simply browse our product selection, add items to your cart, and proceed to checkout. You'll be guided through the ordering process with clear instructions.
  • What payment methods do you accept?
  • We offer a variety of secure payment methods to suit your preference. (List the specific payment methods you accept).
  • Do you offer any discounts or promotions?
  • Yes! We occasionally run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated.
  • Can I change or cancel my order?
  • We try to process orders quickly, so contacting us as soon as possible after placing your order is best. We'll do our best to accommodate your request if the order hasn't been shipped yet.
  • What if I receive a damaged product?
  • We take great care to package your order securely. However, if you receive a damaged product, please contact us immediately. We'll be happy to assist you with a replacement or refund. (Refer to your return policy for details).

Shipping and Delivery:

  • Where do you ship to?
  • We currently ship within Pakistan.
  • How long does shipping take?
  • Shipping times can vary depending on your location and chosen shipping method.
  • Do you offer tracking information?
  • Yes, you'll receive a confirmation email with tracking information once your order ships.You can check our shipping policy for more details.

Returns and Exchanges:

  • What is your return policy?
  • We offer returns and exchanges for unopened and unused products within [14] days of receipt. Please refer to our separate Return Policy for detailed information on eligibility and procedures.

Product Information:

  • What kind of product information do you provide?
  • We strive to offer comprehensive product descriptions, including ingredients, uses, and benefits. However, details may occasionally vary from what's displayed on our website due to changes in packaging, ingredients, or manufacturing processes by the brands themselves. We recommend always reading the product label for the most up-to-date information.

Customer Service:

  • How can I contact you?
  • You can reach us by email at janzvibe@gmail.com or by phone at +923189202673. We're happy to answer any questions you may have.